Shipping & Delivery Policy
Thank you for shopping at Kompact. We aim to get your order to you as quickly and safely as possible. Below are the details of our shipping process.
Shipping Destinations
We currently ship to:
- Republic of Ireland
Processing Times
All orders are processed within 1-2 business days excluding weekends.
- Orders are not shipped or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Weight Band | Estimated Delivery Time | Cost (Incl. VAT) |
|---|---|---|
| 0–2 kg | 2–5 Business Days | €11 |
| 2.1–5 kg | 2–5 Business Days | €13 |
| 5.1–15 kg | 2–5 Business Days | €16 |
| 15.1–20 kg | 2–5 Business Days | €19 |
Pallet Delivery charges
| Destination | Estimated Delivery Time | Cost (Incl. VAT) |
|---|---|---|
| Louth, Meath | 1–3 Business Days | €55 |
| Cavan, Dublin, Monaghan | 1–3 Business Days | €60 |
| Cork | 1–3 Business Days | €95 |
| Clare, Donegal, Galway, Kerry, Limerick, Mayo, Sligo | 1–3 Business Days | €95 |
| All Other Counties | 1–3 Business Days | €90 |
Delivery delays can occasionally occur due to external factors outside of our control (e.g., peak holiday periods or weather).
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will normally be active within 24 hours.
Damage & Delivery Issues
Under the Consumer Rights Act 2022, the seller is responsible for the goods until they are physically delivered to you.
- Damaged Goods: If you receive your order damaged, please contact us immediately at sales@kompact.ie. Please save all packaging materials and damaged goods before filing a claim.
- Lost Packages: If your tracking indicates “Delivered” but you haven’t received it, please notify us as soon as possible so we can open an investigation with the carrier.